Concierge
Core
Face of a luxury residential community, delivering proactive, personalized service to residents, guests, and visitors while managing building operations and guest suites.
Role type
Senior IC concierge (luxury residential)
Builds
Seamless resident living experience, guest suite operations, and community engagement
Domain
Luxury residential real estate
Deliverable
physical/clinical work
Required skills
proactive service delivery, relationship building, conflict resolution, event coordination, access control management, package handling, guest suite administration, local resource coordination
Preferred skills
property management software proficiency (Yardi), First Aid/CPR/AED certification, hospitality management background
Technologies
Property management software, Microsoft Office Suite, enterphone systems, security access devices
Responsibilities
Manage amenity bookings and deposits; coordinate resident move-ins and move-outs; oversee guest suite bookings, cleaning, and check-in/out; control building access and manage security devices; handle package delivery and resident requests; support resident events and community initiatives; liaise with security and service providers.
Seniority
Mid-level, hands-on IC