Guest Service Agent
Core
Deliver exceptional client experiences and manage on-site service operations for commercial real estate clients.
Role type
Guest Service Agent (Client-facing Operations)
Builds
Workplace experiences and service delivery programs for commercial real estate clients
Domain
Commercial Real Estate / Facility Management
Deliverable
client delivery
Required skills
Customer service, multi-priority management, initiative, verbal/written communication, Google Suite proficiency
Preferred skills
Hospitality experience, facility/property management experience, commercial real estate knowledge
Responsibilities
Manage temporary access badges, lost & found, luggage storage, and quarterly inspections; coordinate site events; escalate building service issues (janitorial, facilities, parking, etc.) and submit work orders; collaborate with service lines to enhance employee engagement and reduce costs.