Team Leader

Citynet - Mandaluyong City, PH💼 Full-time🗓 2026-09-28

Core

Lead and manage a Service Desk team to deliver technical support to end-users, handling client incidents, requests, and queries.

Role type

Team Leader, Service Desk

Builds

Technical support services for end-users

Domain

IT Support / Service Management

Deliverable

dashboards & analysis

Required skills

Team leadership, incident management, problem-solving, analytical skills, SLA/KPI monitoring, performance review, escalation management, root cause analysis

Responsibilities

Lead and manage the Service Desk team, support L1 and L2 agents, monitor ticket queues and ensure SLAs are met, act as an escalation point for complex issues, identify root causes of problems, conduct regular performance reviews

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About Unisys

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com.