Lider de Loja
Core
Manage a retail branch (Loja) or call center (PAB) unit, driving commercial results, team development, and customer experience excellence.
Role type
Retail branch manager (Líder de Loja)
Builds
Retail banking services and financial solutions for individuals and businesses
Domain
Banking / Retail Finance
Required skills
Team management, commercial sales, customer service, NPS management, regulatory compliance, business development, people engagement
Preferred skills
CPA 10/20 or CEA certification, postgraduate degree, prior relationship manager experience, mobility for regional visits
Technologies
Banking regulatory frameworks, CRM systems, NPS tracking tools
Responsibilities
Manage business unit operations and commercial opportunities, train and develop the team, supervise client interactions, drive sales targets and NPS, ensure regulatory compliance, visit micro-region for new business acquisition, engage with the team
Seniority
Mid-level manager, hands-on leadership