Customer Experience Advisor | S1 | Retail Banking | Croydon
Core
First point of contact for customers in branch or over the phone, assisting with transactions, queries, servicing, and fraud protection.
Role type
Customer Experience Advisor (Retail Banking)
Builds
Customer service interactions and problem-solving solutions for retail banking customers
Domain
Retail Banking
Deliverable
client delivery
Required skills
Customer service delivery, Communication, Problem solving, Fraud awareness, Product knowledge
Responsibilities
Acting as the first point of contact for customers in branch or over the phone, Assisting with day-to-day transactions, queries and servicing, Answering customer calls into our contact centre, Building relationships and finding solutions, Developing knowledge of services and products, Identifying new ways to improve the customer experience
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