ServiceNow System Administrator
Core
Manage the ServiceNow platform, including applications, modules, and workflows, to meet business needs.
Role type
ServiceNow System Administrator
Builds
Custom dashboards and reports to identify trends and support ongoing service improvements
Domain
IT Service Management (ITSM)
Required skills
ServiceNow customization, JavaScript, ITIL processes, platform troubleshooting, incident resolution, system performance monitoring
Preferred skills
End User Computing (EUC) administration, ServiceNow Certified System Administrator (CSA) certification
Technologies
ServiceNow, JavaScript, ITIL
Responsibilities
Manage ServiceNow platform applications, modules, and workflows; troubleshoot platform issues and resolve incidents; monitor system performance and manage upgrades; create custom dashboards and reports
Seniority
Mid-level, hands-on IC
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