Analyst, Application Support Engineer, Institutional Banking Group Technology, Group Technology
Core
Provide 24/7 IT operational support, incident management, and recovery coordination for production systems.
Role type
Application Support Engineer
Builds
Production system stability and recovery processes
Domain
Banking Technology
Required skills
Incident management, batch job monitoring, health checks, alert management, DR testing coordination, automation, SRE principles, stakeholder communication, team mentoring
Preferred skills
Post-event problem review facilitation, continuous improvement implementation
Technologies
automation tools, SRE principles
Responsibilities
Provide 24/7 IT operational support, manage incidents and recoveries, coordinate disaster recovery testing, consolidate management reports, lead post-event problem reviews, ensure proper handovers and shift duties
Seniority
Individual Contributor, operational level
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