Associate, Strategic Delivery & Change Management Specialist, CBWMO, Group COO
Core
Deliver transformation, business change, and digital initiatives across Singapore and regional portfolios for CBWMO, managing workstreams from requirements to post-implementation support.
Role type
Associate, Strategic Delivery & Change Management Specialist
Builds
Transformation and digital initiatives impacting Singapore retail operations
Domain
Banking / Financial Services / Digital Transformation
Required skills
End-to-end SDLC management, requirements gathering, user story writing, stakeholder coordination, UAT and testing coordination, project planning, change management execution, GenAI/Agentic AI initiative support, executive reporting
Preferred skills
DBS 4D methodology, retail banking operations transformation, emerging technology initiatives (automation, workflow platforms)
Technologies
Microsoft Excel, PowerPoint
Responsibilities
Coordinate cross-functional stakeholders to align delivery and resolve issues; Manage end-to-end delivery lifecycle including solution design, testing, and go-live; Analyse business requirements and document operational impacts; Execute business readiness activities including training and adoption support; Prepare management dashboards and executive updates; Support delivery and governance of GenAI and automation initiatives
Seniority
Mid-level, hands-on IC
