Senior Associate, User Experience Researcher, Group Design, Consumer Banking Group
Core
End-to-end user research for digital banking and wealth products, shaping client and employee experiences from discovery to usability evaluation.
Role type
Senior User Experience Researcher (Consumer Banking)
Builds
Actionable insights, journey maps, and opportunity framing for digital banking and wealth products.
Domain
Fintech / Consumer Banking
Required skills
Qualitative and quantitative research methods, AI integration in research workflows, stakeholder communication, behavioral data interpretation, heuristic evaluations
Preferred skills
Fintech industry experience, design background
Technologies
Qualitative and quantitative research tools, AI tools for research
Responsibilities
Scope research questions with stakeholders, conduct discovery interviews and usability testing, turn findings into actionable deliverables, present and defend findings to senior stakeholders
Seniority
Senior, hands-on IC
