Customer Success Manager - Digital
Core
Manage and grow a high-volume portfolio of customers using scalable, technology-enabled engagement to drive adoption, retention, and expansion.
Role type
Senior Customer Success Manager (Digital)
Builds
Customer engagement programs, onboarding workflows, and scalable processes
Domain
SaaS / Technology
Required skills
Customer portfolio management, segmentation strategy, onboarding workflow design, Salesforce proficiency, data analytics, cross-functional collaboration, revenue ownership, process optimization
Preferred skills
Tech-touch engagement models, experimentation mindset, pipeline development
Responsibilities
Manage high-volume tech-touch customer portfolio; Segment book of business and develop strategic engagement plans; Develop and implement onboarding workflows; Use Salesforce to automate account engagement; Collaborate with account teams to develop sales pipeline; Own business metrics (GRR, CSQL); Identify opportunities to increase user adoption; Improve customer success models through data analysis.
Seniority
Mid-Senior, hands-on IC
