ITSM Analyst
Core
Hands-on ITSM Analyst maintaining stable, resilient technology services across Incident, Problem, Change, and Enterprise Resilience domains.
Role type
Mid-level IT Service Management Analyst
Builds
Service continuity, operational learning, and continuous improvement processes
Domain
Financial services / IT Operations
Required skills
ITIL-aligned ITSM environment experience, broad technology concepts understanding, analytical and problem-solving capability, stakeholder coordination, documentation skills, third-party service provider management, AI tools familiarity
Preferred skills
ITIL Foundation certification (Intermediate/Practitioner desirable), financial services experience
Technologies
ITIL, AI tools
Responsibilities
Coordinate and execute Disaster Recovery tests; support Incident and Major Incident response activities; proactively identify recurring incidents and drive root-cause analysis; scrutinize change requests and support Change Advisory Board activities
Seniority
Mid-level, hands-on IC
