Application Support Engineer
Core
Resolve platform and product issues for customers using the Mendix low-code platform, ensuring optimal utilization and customer satisfaction.
Role type
Application Support Engineer (Low-Code Platform)
Builds
Mendix low-code platform solutions for enterprise organizations
Domain
Enterprise Software / Low-Code Development
Deliverable
client delivery
Required skills
Technical troubleshooting, root cause analysis, stakeholder coordination, autonomous decision-making, prioritization, time management
Preferred skills
Customer engagement experience, low-code platform experience
Technologies
Java, JavaScript, APIs, web services, SQL, AWS, Azure, Kubernetes
Responsibilities
Independently manage and resolve platform and product issues for customers; Conduct in-depth investigation, reproduction, and troubleshooting of reported issues; Effectively communicate reported issues and insights to Mendix R&D, Product Management, and Customer Success Managers; Operate with minimal direction to resolve customer issues; Handle workload effectively by prioritizing daily tasks based on problem severity and business impact; Establish and maintain clear customer expectations by adhering to Service Level Agreements
Seniority
Individual Contributor
