Senior Office Manager
Core
Leading the day-to-day operational management of law firm practices, ensuring effective operations, matter progression, and team performance.
Role type
Senior IC practice/operations manager (legal)
Builds
Operational workflows and team structures for legal practices
Domain
Legal services / Professional services
Required skills
People leadership, workflow management, financial performance monitoring, KPI tracking, recruitment and onboarding, stakeholder management, process improvement
Preferred skills
Legal sector experience, commercial awareness, change management
Technologies
None stated
Responsibilities
Leading day-to-day operational management of NSW and TAS practices; Managing team workloads, capacity, resourcing and allocation of work; Monitoring matter progression, workflows, deadlines and practice performance; Leading regular one-on-ones and team meetings and supporting performance management; Monitoring productivity and performance against established KPIs; Supporting recruitment, onboarding, probation and employee development; Monitoring WIP, billing, recoveries, aged matters and broader practice performance; Working closely with Partners and leadership to address operational and financial issues; Maintaining high standards of client service and assisting with escalated concerns; Supporting risk, compliance, file audits and quality assurance processes; Identifying opportunities to improve workflows, systems, productivity and client experience; Supporting broader business improvement and change initiatives