Service Delivery Manager
Core
Strategic Service Delivery Manager ensuring Oracle Cloud client success through managed services, portfolio management, and acting as a Trusted Advisor.
Role type
Senior individual contributor Service Delivery Manager
Builds
Managed services for Oracle Cloud clients, including onboarding, support models, and strategic planning
Domain
Cloud Services / Oracle HCM and ERP / Consulting
Required skills
Oracle HCM/ERP Cloud experience, multi-stakeholder relationship management, strategic planning, executive communication, commercial growth identification, portfolio management, project scope definition
Preferred skills
Consulting environment experience, HR business process familiarity, self-directed execution, cross-functional collaboration
Technologies
Oracle Cloud, Oracle HCM, Oracle ERP
Responsibilities
Serve as primary accountability for multi-client service delivery; Facilitate client onboarding and support model definition; Manage customer dashboards, budgets, and executive communications; Monitor ticket resolution, SLAs, and milestones; Lead strategic planning sessions and executive business reviews; Identify upsell and cross-sell opportunities; Partner with Sales on expansion cycles
Seniority
Senior, hands-on IC