Customer Success Manager - SG
Core
Manage client accounts for a fintech platform combining corporate cards, bill payments, and accounting automation, focusing on onboarding, adoption, and satisfaction for Singapore-based SMBs and enterprise clients.
Role type
Customer Success Manager
Builds
Scalable customer support processes and content
Domain
Fintech / SaaS
Deliverable
client delivery
Required skills
Client relationship management, onboarding and implementation, adoption strategies, business reviews, stakeholder liaison, process improvement, competitive analysis
Preferred skills
SaaS and Fintech industry experience, start-up environment experience
Responsibilities
Manage assigned client accounts from Singapore including onboarding and training; Liaise with internal departments to fulfill client needs; Act as the voice of the customer to provide feedback and build roadmaps; Maintain and develop customer success strategies and support content; Conduct business reviews to ensure client satisfaction; Monitor product development and competitor actions.
Seniority
Mid-level, hands-on IC
