Customer Success Advisor
Core
Strategic advisor guiding customers through the post-sales lifecycle to achieve security goals, maximize investment value, and drive retention/expansion for a cloud security platform.
Role type
Senior Customer Success Advisor (Cloud Security/SaaS)
Builds
Customer adoption, security outcomes, and long-term partnerships for Airlock Digital's allowlisting platform.
Domain
Cybersecurity / Cloud Security / SaaS
Required skills
Post-sales lifecycle management, strategic account planning, executive stakeholder engagement, renewal forecasting, expansion identification, cross-functional collaboration, CRM proficiency, risk management
Preferred skills
Allowlisting solutions knowledge, churn prediction tools expertise, executive business review facilitation
Technologies
HubSpot, Salesforce, ChurnZero, Gainsight, Gong, Slack
Responsibilities
Oversee full post-sales lifecycle from onboarding to renewal; Develop and execute success strategies to drive adoption and value; Lead Executive and Quarterly Business Reviews; Manage risk and navigate escalations; Identify expansion opportunities across business units; Partner with Account Executives to drive upsell; Collaborate with Technical Success Engineers to align technical enablement with business outcomes.
Seniority
Senior, hands-on IC