Team Leader ICT Support
Core
Lead and develop the ICT Support Team while coordinating day-to-day service desk operations and resolving complex technical issues.
Role type
Senior IC ICT Team Leader (Service Desk)
Builds
End-user technology support services and knowledge resources
Domain
Local government / ICT Service Management
Required skills
Team leadership, service desk operations, incident triage, staff coaching, performance management, technical troubleshooting, process improvement, stakeholder communication, project contribution, documentation development
Preferred skills
Experience balancing people leadership with frontline delivery, ability to manage competing priorities, data-driven decision making
Technologies
Service desk tools, ticketing systems, end-user technology platforms
Responsibilities
Manage and coach the ICT Support Team, resolve high-impact technical issues, improve service performance and customer experience, develop support documentation and training materials, contribute to ICT projects and implementations
Seniority
Senior, hands-on IC
