Engagement Manager
Core
Lead customer relationships for mining sites, driving technology adoption, operational improvement, and data-driven outcomes.
Role type
Senior Engagement Manager (Customer Success & Operations)
Builds
Customer engagement plans, operational improvement initiatives, and technology adoption strategies for mining clients.
Domain
Mining operations, Industrial Technology, Data Analytics
Required skills
Customer leadership, operational improvement, data literacy, stakeholder management, facilitation, coaching, commercial awareness, adaptability, independent execution.
Preferred skills
Mining engineering background, experience with load/haul operations, dispatch/control room systems, fleet management, industrial SaaS, BI solutions, digital transformation.
Technologies
Mining technology, Operational technology, Industrial SaaS, BI tools, Analytics platforms
Responsibilities
Develop and maintain engagement plans for customer sites, track priorities and actions, analyze site performance, coordinate actions between visits, translate data into operational insights, build trust with diverse stakeholder groups.
Seniority
Mid-Senior, hands-on IC with limited supervision