L2 and L3 MSP Engineers - People First Aussie MSP/MSSP!
Core
Providing Level 2 and 3 technical support, troubleshooting complex issues, and leading projects across Microsoft Cloud, Modern Workplace, infrastructure, and security for multiple client environments.
Role type
Senior MSP/MSSP Engineer (L2/L3)
Builds
Production support operations, cloud migrations, and security infrastructure for enterprise clients
Domain
Managed Services / MSP / MSSP
Required skills
Level 2/3 troubleshooting, Microsoft Cloud support, Modern Workplace management, cloud migration experience, infrastructure project management, customer advisory, networking and security fundamentals, device management (Intune/Autopilot), scripting and automation
Preferred skills
Microsoft certifications, solution design, client discovery, documentation, process improvement
Technologies
Microsoft 365, Azure, Entra ID, Intune, Autopilot, Windows Server, Azure Virtual Desktop, Backup & Disaster Recovery, Networking, Security, Power Platform
Responsibilities
Troubleshooting complex technical issues and identifying root causes, supporting cloud and on-prem infrastructure, participating in client discovery and solution design, improving documentation and internal processes, acting as a technical advisor to clients
Seniority
Senior, hands-on IC with project leadership