Technical Account Manager, Commercial
Core
Own post-sale customer success for commercial clients, acting as the main technical advisor to ensure successful product adoption and integration.
Role type
Senior Technical Account Manager (Commercial)
Builds
Repeatable onboarding playbooks, scripts, and automations that reduce time-to-value for enterprise customers.
Domain
Application Security, DevSecOps, Open Source Ecosystems
Required skills
Technical account management, CI/CD integration, Linux systems administration, networking, Docker, code reasoning (JavaScript, Python, TypeScript), API/webhook integration, package management, production troubleshooting
Preferred skills
SCA/dependency management, security scanning tools, one-to-many customer program design, open-source contributions
Technologies
GitHub Actions, Jenkins, CircleCI, Slack, Zendesk, Vitally, HubSpot, Grafana
Responsibilities
Lead technical onboarding for new enterprise customers, investigate and resolve integration/configuration issues, conduct Quarterly Business Reviews, translate product capabilities into practical solutions, bring technical feedback back to Product and Engineering
Seniority
Senior, hands-on IC
