Vice President, Customer Experience
Core
Lead the next evolution of customer and commercial strategy, owning the growth of the Managed Services business and setting the end-to-end customer experience strategy.
Role type
VP, Customer Experience (Strategy & Commercial Leadership)
Builds
Managed Services business, Customer Experience strategy, Customer Service organization, Revenue Operations
Domain
B2B SaaS / Print & Design Services
Required skills
Strategic thinking, Customer obsession, Growth strategy, Cross-functional leadership, Organizational alignment, Technology & AI strategy
Preferred skills
Experience turning customer insight into strategy changes, Leading experienced functional leaders, Shaping opportunities for growth
Technologies
AI, Automation, Self-service platforms, Customer systems, Data analytics tools
Responsibilities
Deliver Managed Services revenue growth through acquisition, retention, and expansion; Define target customers and segments; Develop proposition and strategy for high-value customers; Determine value of human interaction vs. AI/automation; Own end-to-end Customer Experience strategy and roadmap; Lead Customer Service performance and future direction; Build Revenue Operations capabilities including demand generation and sales enablement
Seniority
Executive, Strategy & Mentorship
