India Job Post Template
Core
Drive adoption, retention, and satisfaction for a high-volume portfolio of emerging business accounts using data-driven insights and scalable programs.
Role type
Senior Customer Success Manager (SaaS)
Builds
Customer adoption, renewal strategies, and buyer intent workflows for B2B software buyers
Domain
B2B SaaS / Marketing Technology
Required skills
SaaS Customer Success, high-volume portfolio management, Buyer Intent/ABM/MarTech ecosystems, data analysis, cross-functional collaboration
Preferred skills
Digital marketing/demand generation, CRM/Marketing automation integrations (Salesforce, HubSpot), AI tools/automation, data visualization (Looker)
Technologies
Salesforce, Catalyst, Looker, AI tools
Responsibilities
Manage 300+ accounts via hybrid 1:1 and one-to-many programs; monitor usage metrics to drive targeted outreach; identify at-risk accounts and implement retention strategies; partner with Account Managers on renewal strategy; act as voice of customer to influence product roadmap; conduct strategic business reviews and enablement sessions.
Seniority
Mid-level, hands-on IC