Customer Success Director
Core
Lead presales and customer success initiatives to drive regional growth and ensure high customer satisfaction through RIB's construction and engineering software solutions.
Role type
Senior IC Customer Success Director (Regional Strategy & Presales)
Builds
End-to-end lifecycle software solutions for engineering and construction clients
Domain
Construction technology / Engineering software / SaaS
Required skills
Software implementation project management, team leadership (5-10 staff), stakeholder engagement, business strategy planning, requirement gathering, design thinking, reporting and success metrics monitoring, delivery profitability management
Preferred skills
Thought leadership in industry trends, continuous improvement, status review facilitation
Technologies
RIB software suite
Responsibilities
Support regional growth strategy execution, drive customer satisfaction via technical solution application, collaborate with key regional customers and internal product groups, contribute to global presales and customer success best practices
Seniority
Senior, hands-on IC with management responsibilities
