Staff Customer Success Manager
Core
Set the standard for the Customer Success organization by driving adoption, expansion, and risk mitigation through disciplined execution of the Customer Post-Sales Process.
Role type
Staff/Senior Customer Success Manager
Builds
Customer success plans, value realization outcomes, and strategic account growth
Domain
API and AI connectivity infrastructure
Required skills
Strategic planning, executive communication, organizational mapping, partner ecosystem management, data analytics, renewal forecasting, platform expertise
Preferred skills
Technical knowledge of API/AI platforms, resilience, curiosity, prioritization
Technologies
Tableau, SFDC, Clari, Hex, Kong Konnect
Responsibilities
Develop comprehensive success plans covering use cases and roadmaps; Navigate complex organizations to identify key champions; Leverage partner ecosystems to expand stakeholder alignment; Harness data & analytics to monitor health and identify risks; Run impactful QBRs/EBRs to articulate platform value; Manage renewals & forecasting with the account team
Seniority
Staff/Senior, strategic IC with executive mindset