Agent PM
Core
Senior Engagement Manager responsible for customer deployments, advising on best practices, and managing project execution for Replicant's AI contact center automation platform.
Role type
Senior IC Services/Professional Services Manager
Builds
Customer deployments of AI voice and messaging automation solutions
Domain
AI / Generative AI / Customer Service Automation
Deliverable
client delivery
Required skills
customer-facing project management, business consulting, technical fluency (APIs/platform configuration/AI concepts), stakeholder management, negotiation, executive presentation
Preferred skills
ability to work under pressure, travel adaptability
Technologies
LLMs, APIs, contact center automation platforms
Responsibilities
Provide advice and guidance on Replicant customer solutions, staff projects with appropriate resources, create and enforce implementation methodologies, run projects with customers, serve as account owner for active implementation projects
Seniority
Senior, hands-on IC
