Implementation and Support Specialist
Core
Lead end-to-end client implementations for Workforce Management Software, managing scope, timelines, integrations, and relationships to ensure successful project delivery.
Role type
Implementation and Support Specialist
Builds
Easy Employer Software suite implementations and integrations with third-party payroll and HR systems
Domain
HR Technology / Workforce Management
Required skills
project management, software integrations (APIs, file-based imports/exports), client implementation, user training, technical troubleshooting, stakeholder liaison, documentation
Preferred skills
Workforce Management Systems experience, creative problem-solving
Technologies
Easy Employer Software suite, third-party payroll systems, HR systems
Responsibilities
Diagnose and resolve technical hardware and software issues; Schedule and perform software implementations, installations, and user training; Configure and manage integrations between software and clients' third-party systems; Plan, scope and manage end-to-end implementation projects from kick-off to go-live; Produce documentation and how-to-guides for procedures
Seniority
Mid-level, hands-on IC
