Deployment Strategist / Success Engineer
Core
Dual-seat hire for a seed-stage AI voice platform, managing customer onboarding from contract to live production calls and driving adoption/retention for B2C businesses.
Role type
Customer-facing technical implementation and success engineer
Builds
AI voice agents, telephony integrations, and end-to-end customer tech stack connections
Domain
AI voice technology, B2C customer operations
Deliverable
production ML models
Required skills
prompt engineering, API integration, webhook management, troubleshooting live production environments, project management, business acumen
Preferred skills
experience in energy, telecom, insurance, or financial services, experience with voice agents or conversational AI systems
Technologies
telephony systems, CRMs, dialers, calendars, ticketing systems
Responsibilities
Scope customer use cases and build/tune voice agents, design integrations into customer tech stacks, monitor and optimize agent performance, manage account portfolios for time-to-value or retention targets, lead customer workshops and translate feedback to product insights
Seniority
Mid-level, hands-on IC