Zoom Phone Porting Specialist
Core
Manage standard and complex number porting requests for EMEA and India, coordinating with customers, carriers, and internal teams to ensure accurate and timely completion.
Role type
Senior operational specialist (telecommunications number porting)
Builds
Global number porting operations for Zoom Phone
Domain
Telecommunications / VoIP / Unified Communications
Deliverable
client delivery
Required skills
Local Number Portability (LNP) processes, carrier systems, compliance verification, VoIP, unified communications platforms, troubleshooting porting fallout, KYC/KYB documentation, CRM/ticketing platforms, cross-functional collaboration
Preferred skills
Experience with Salesforce, Zendesk, ServiceNow, training new specialists, process improvement
Technologies
Salesforce, Zendesk, ServiceNow, Microsoft Office
Responsibilities
Manage standard and complex number porting requests across EMEA; Support India-specific number processes including KYC/KYB; Coordinate end-to-end number transfers with global carrier partners; Investigate and resolve porting fallout and technical numbering issues; Act as an escalation point for customer and internal concerns; Identify opportunities to streamline porting workflows; Train new porting specialists; Maintain accurate documentation throughout the porting lifecycle
Seniority
Senior, hands-on IC
