Customer Success Manager
Core
Strategic Customer Success Manager for home care providers using the Lookout SaaS platform to drive adoption and operational outcomes.
Role type
Senior IC Customer Success Manager
Builds
Lookout (all-in-one SaaS care management platform)
Domain
Aged care / Home care / SaaS
Required skills
Strategic account management, SaaS product expertise, change management, stakeholder engagement, data analysis, CRM proficiency, project management
Preferred skills
Experience in aged care or NDIS, background in onboarding or pre-sales, familiarity with AI tools
Technologies
HubSpot, Asana, Avoma, Claude
Responsibilities
Develop and drive structured success plans and adoption roadmaps for strategic customers; Monitor customer health via usage and engagement metrics; Partner with cross-functional teams (Product, Engineering, Sales) to resolve complex issues; Guide customers in embedding the platform into operational workflows.
Seniority
Senior, hands-on IC
