Strategic Account Director - Mexico City
Core
Strategic Account Executive responsible for developing strategies to close key enterprise logos and expanding business with large, complex accounts in the conversational AI space.
Role type
Senior IC Strategic Account Executive (Enterprise Sales)
Builds
Conversational AI agents for personalized customer experiences across voice, chat, email, and SMS
Domain
B2B SaaS / Conversational AI / Customer Experience
Deliverable
production ML models
Required skills
Strategic account planning, consultative selling, C-suite stakeholder management, pipeline forecasting, cross-functional collaboration, value-based solution selling
Preferred skills
Selling AI or customer support/experience software
Technologies
Conversational AI platforms, voice/chat/email/SMS channels
Responsibilities
Develop strategies to break into and close key strategic logos, build trusted relationships with CX/Product/Operations leaders, uncover expansion opportunities, collaborate with engineering to deliver tailored solutions, forecast and report on pipeline and revenue, provide product feedback to influence roadmap
Seniority
Senior, hands-on IC