Customer Adoption Consultant
Core
Country-level adoption expert who transforms product usage data and AI insights into actionable strategies for sales leaders and enterprise customers to drive retention and expansion.
Role type
Senior Customer Adoption Consultant (Country Lead)
Builds
Adoption playbooks, engagement models, and scaled enablement frameworks for Siemens Xcelerator in industrial software.
Domain
Industrial software (PLM, CAD, simulation) / SaaS / Enterprise B2B
Deliverable
dashboards & analysis
Required skills
Customer success or account management experience, data literacy (Excel/Tableau/Power BI), executive presentation and storytelling, change management, stakeholder alignment, influence without authority, rapid technology adaptability
Preferred skills
Experience with B2B enterprise renewals/expansion, C-suite interaction, Spanish or Portuguese language skills
Technologies
Salesforce, Certinia, Tableau, Power BI, Microsoft 365, AI tools (Co-pilot)
Responsibilities
Own adoption picture for a country portfolio, translate usage analytics into sales recommendations, lead executive business reviews and onboarding sessions, integrate insights into sales cadences, drive customer change management, build global engagement playbooks
Seniority
Senior, hands-on IC with strategic country ownership