Adoption Support Advisor
Core
Partner with Sales to drive product adoption, onboarding, and business outcomes for Siemens Xcelerator portfolio customers using data-driven insights and human expertise.
Role type
Senior Customer Success Advisor (Adoption & Analytics)
Builds
Customer adoption strategies, usage analytics, and executive-ready insights for Country-level sales teams
Domain
Industrial software / CAD / 3D modeling / SaaS
Required skills
Customer success management, data analytics, stakeholder management, presentation skills, CRM proficiency, bilingual communication
Preferred skills
Customer onboarding, business storytelling, AI-driven insights, cross-functional influence, scale enablement
Technologies
Salesforce, data analytics platforms
Responsibilities
Build relationships with customers and country teams; drive adoption and business outcomes; support onboarding and adoption planning; analyze product usage and health trends; identify risks and expansion opportunities; deliver adoption reviews and insights to sales teams; collaborate cross-functionally to improve adoption rates
Seniority
Mid-Senior, hands-on IC