Senior Technical Account Manager - Customer Success (AMER)
Core
Strategic partner and trusted advisor driving customer adoption, retention, and expansion of ClickUp's converged AI workspace through technical enablement and solution design.
Role type
Senior Technical Account Manager (Customer Success)
Builds
Customer success plans, adoption strategies, workflow automations, and AI agent deployments
Domain
SaaS / Enterprise Productivity / AI
Deliverable
production ML models
Required skills
Technical acumen on SaaS platforms, AI expertise (prompt design, agent architecture), consultative discovery, project management, data analysis, executive presence
Preferred skills
Experience with workflow automation, change management, cross-functional collaboration
Technologies
ClickUp, AI Agents, automation frameworks, dashboards
Responsibilities
Lead end-to-end onboarding and implementation; monitor account health and adoption metrics; map business processes to scalable ClickUp solutions; drive adoption of AI features and custom agents; generate qualified leads for expansion; act as voice of customer for Product and Engineering teams
Seniority
Senior, hands-on IC