Client Success Executive
Core
Provide administrative and operational support to the WGSN Client Services North America team, managing risk and driving retention for strategic and enterprise partnerships.
Role type
Client Success Executive (Administrator)
Builds
Client engagement and retention strategies for WGSN's consumer and design trend forecasting services
Domain
Consumer insights, fashion, interiors, lifestyle, and design trends
Deliverable
client delivery
Required skills
Salesforce, Google Suite, C-level communication, risk management, KPI tracking, CRM management, product knowledge, peer coaching
Preferred skills
Understanding of product design cycle, exposure to retail/lifestyle trends, creative industries
Responsibilities
Manage risk and identify growth opportunities for strategic accounts; Exceed client expectations through best-in-class service; Ensure monthly/quarterly KPIs are met; Partner with Strategic Account Managers on risk mitigation; Resolve client issues within 24 hours; Liaise with product/tech teams on user testing; Coach peers to drive team success; Strategize on client communication and CRM upkeep.
Seniority
Mid-level, hands-on IC