Customer Success Manager, Enterprise

Toronto, Ontario💼 Full-time🗓 2026-09-28 → 2026-09-30

Core

Strategic partner guiding enterprise clients to unlock the potential of an AI-powered Learning Management System (LMS) platform, driving adoption, retention, and growth.

Role type

Senior IC Customer Success Manager (Enterprise)

Builds

Enterprise LMS platform adoption and portfolio growth

Domain

EdTech / AI-powered Learning Management Systems

Deliverable

client delivery

Required skills

Enterprise B2B SaaS Customer Success, Strategic stakeholder engagement, Retention management, Upsell/cross-sell strategy, Technical to business translation, Account escalations

Preferred skills

LMS & HR Tech background, Scaling CS services

Technologies

Docebo LMS platform

Responsibilities

Act as primary advocate and trusted advisor for enterprise customers; Drive platform adoption through strategic guidance; Manage portfolio retention and identify growth opportunities; Lead strategic account escalations; Cultivate customer advocacy and success stories.

Seniority

Senior, hands-on IC

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About Docebo

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.