Head of Customer Account Management
Core
Lead a distributed team of Customer Account Managers to drive +20% growth in an existing SaaS customer base through account-based strategies, renewals, and upsells for event technology.
Role type
Senior leadership, hands-on IC
Builds
Account-based growth motion, qualification standards, and enablement programs for a global SaaS platform
Domain
SaaS / Event Technology
Required skills
Account-based strategy, SaaS growth management, complex sales, team coaching, distributed team leadership, data analysis, CRM hygiene, cross-functional alignment
Preferred skills
Experience managing managers across time zones, direct communication style
Technologies
CRM, complex spreadsheets
Responsibilities
Lead CAM teams across North America and EMEA, own the +20% growth target and account-based plan, protect the base from churn and downsell, build the growth motion and qualification standards, coach CAMs on live calls, own KPIs and weekly rhythm, run the enablement programme, align with Marketing/Revenue Ops/Product, partner on account-based campaigns, influence the product roadmap, maintain data trustworthiness, escalate blockers early
Seniority
Senior, hands-on IC
