Change Management Team Lead, Membership Services
Core
Lead a team of Change Management Specialists to adopt, embed, and sustain operational changes within WHOOP's Membership Services, ensuring changes land effectively for members and internal teams.
Role type
Senior Change Management Team Lead (People Leadership)
Builds
Operational change frameworks, adoption plans, and reinforced member experiences across Membership Services.
Domain
Health & Wellness Technology / Membership Operations
Required skills
Change management, team leadership, stakeholder management, impact assessment, governance, adoption measurement, AI tool fluency, strategic planning, risk management, performance coaching
Preferred skills
Experience in program/project management, enablement, operations, data-informed decision making, ambiguity navigation
Technologies
AI-enabled tools, change management frameworks, operational planning systems
Responsibilities
Lead, coach, and develop a team of Change Management Specialists; Operate and improve the change management framework; Manage team priorities and capacity; Provide direction for complex change plans; Lead or support high-risk/high-visibility changes; Partner with cross-functional leaders to align deliverables; Lead change governance discussions; Incorporate member and frontline insights into change decisions; Oversee adoption and post-implementation monitoring; Ensure change plans account for AI-enabled support impacts; Facilitate post-implementation reviews.
Seniority
Senior, hands-on IC with people management accountability
