Senior Manager, Product Support
Core
Leads a technical support organization to resolve complex product issues and deliver high-quality customer experiences.
Role type
Senior Manager, Product Support
Builds
Support processes, training programs, and operational efficiency initiatives
Domain
Technology / Customer Support
Deliverable
dashboards & analysis
Required skills
People leadership, Technical problem-solving, Operational management, Data analysis, Process improvement, Team management
Responsibilities
Manage a team of senior support engineers, Serve as escalation leader for critical cases, Use customer and operational data to improve metrics, Drive support processes and training programs
Seniority
Senior, Management
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