Senior Engineer, Unified Communications
Core
Design, deploy, administer, and optimize enterprise voice, chat, SMS, and video communication platforms.
Role type
Senior Unified Communications Engineer
Builds
Enterprise communication infrastructure and contact center solutions
Domain
Telecommunications / Contact Center
Required skills
Genesys PureCloud administration, Unified Communications architecture, incident management, change management, vendor coordination, performance monitoring, testing strategies
Preferred skills
Large-scale UC implementation experience, advanced troubleshooting, hardware/software performance assessment
Technologies
Genesys PureCloud, Unified Communications platforms
Responsibilities
Lead deployment of voice, chat, SMS, and video infrastructure; Provide advanced operational support and resolve escalated incidents; Administer and optimize UC platforms; Monitor infrastructure capacity and system performance; Plan and execute UC implementations and upgrades; Coordinate service-provider activities and vendor collaboration; Develop unit and integration testing scenarios
Seniority
Senior, hands-on IC
