Technical Owner – ITSM Platform (Halo)
Core
End-to-end technical ownership of the ITSM platform (Halo), including strategy, architecture, configuration, integrations, and operations.
Role type
Senior Technical Owner / Solution Architect
Builds
ITSM platform capabilities, automation workflows, and integrations for internal support teams
Domain
IT Service Management (ITSM), Enterprise SaaS, Nordic Media
Required skills
ITSM platform ownership, solution architecture, REST APIs, workflow automation, incident/problem/change management, vendor management
Preferred skills
Halo ITSM experience, ITIL practices, SaaS administration, scripting
Technologies
Halo ITSM, REST APIs
Responsibilities
Define technical strategy and roadmap for Halo; design and implement integrations and automations; manage platform operations, upgrades, and troubleshooting; ensure security and compliance controls; collaborate with business and technical stakeholders.
Seniority
Senior, hands-on IC
