IT Systems & Network Technician – Tier 2
Core
Resolve escalated Tier 1 support tickets and provide advanced troubleshooting for Windows desktops, servers, Microsoft 365, and basic networking issues in client environments.
Role type
Tier 2 IT Systems & Network Technician
Builds
Client environment stability and system reliability for MSP clients
Domain
Managed Services Provider (MSP) / IT Support
Deliverable
client delivery
Required skills
Windows 10/11 administration, Windows Server administration, Microsoft 365 support (Exchange, Teams, OneDrive, SharePoint), networking fundamentals (DNS, DHCP, VPNs, Wi-Fi), RMM and ticketing systems usage, hardware troubleshooting, software troubleshooting, backup system management, firewall troubleshooting, virtualization support
Preferred skills
Veeam backup solutions, FortiGate firewall, Hyper-V or VMware virtualization, CompTIA A+ or Network+ certifications, system administration experience
Technologies
FortiGate, Hyper-V, Microsoft 365, SharePoint, VMware, Veeam, Windows, Office 365
Responsibilities
Resolve escalated Tier 1 support tickets through advanced troubleshooting, Support Windows desktops and servers, Microsoft 365, and basic networking issues, Troubleshoot hardware, software, and connectivity problems in client environments, Assist with user onboarding and offboarding, permissions, and access management, Perform routine maintenance, including patching, monitoring, and system checks, Travel to client locations when needed
Seniority
Mid-level, hands-on IC
