Technical Support Engineer (AI Agents)
Core
Technical support for enterprise customer accounts using AI agents across voice, chat, email, and SMS channels.
Role type
Senior IC technical support engineer (AI Agents)
Builds
AI agent platforms for consumer and enterprise brands
Domain
Applied AI / Customer Support
Deliverable
client delivery
Required skills
troubleshooting logs and execution traces, JSON and REST APIs, Python, JavaScript, AI/LLM prompting and evaluation, enterprise SaaS integrations (CRM, ticketing, data pipelines), customer support platforms (Zendesk, Intercom, Salesforce)
Preferred skills
experience with AI or LLM-based products, basic scripting
Technologies
AI Agents, Cloud, JSON, JavaScript, LLM, Python, REST, Salesforce, Slack, Zendesk
Responsibilities
Investigate and resolve issues related to agent behavior, configuration, and integrations; triage requests based on urgency; escalate to Engineering or Customer Success with documented findings; document solutions and update internal runbooks; identify recurring issues for Product and Engineering teams.