Senior IT Service Technician
Core
Senior IT Service Technician providing day-to-day client support, troubleshooting complex issues across cloud, server, network, endpoint, and application environments, and executing migrations.
Role type
Senior IC IT Service Technician
Builds
Client support services and IT infrastructure stability
Domain
IT Services / Managed Services Provider (MSP)
Deliverable
client delivery
Required skills
Microsoft 365, Office 365, Entra ID, Azure, Windows Server, Active Directory, DNS, on-premises-to-Microsoft 365 email migrations, SharePoint, OneDrive, Google Workspace, MFA systems, firewalls, switches, routers, Cisco, Meraki, enterprise and SMB Wi-Fi, file servers, storage, macOS, iOS, iPhone, iPad, Android, Windows, mobile environments
Preferred skills
Prior managed service provider (MSP) experience, home lab setup
Technologies
AI, Active Directory, Android, Azure, Cloud, Cisco, macOS, Microsoft 365, Mobile, Network, Office 365, SMB, SharePoint, Windows, iOS
Responsibilities
Respond to client service requests and incidents, troubleshoot and resolve complex issues across cloud/server/network/endpoint/application environments, execute and support on-premises-to-Microsoft 365 email migrations, support Microsoft cloud environments and identity systems, assist clients with MFA rollout and troubleshooting, support Apple, Windows, and mobile environments, keep tickets updated with clear documentation, maintain technical documentation and create procedures, test changes before deployment, communicate with clients by phone and in person, manage time and priorities independently, visit client offices when required
Seniority
Senior, hands-on IC
