Technical Support Engineer II
Core
Solves high-tier escalation issues by diagnosing root causes across hardware, software, and networking systems for commercial video and internet platforms.
Role type
Senior IC technical support engineer (Tier 3/4)
Builds
Operational stability for DISH TV and Sling TV platforms
Domain
Satellite TV, streaming, and internet services
Required skills
Linux and Android system log analysis, ADB commands, complex network configuration, hardware/software/RF troubleshooting, technical documentation creation, Salesforce case management
Preferred skills
Server administration, RF/QAM distribution systems knowledge, AI tool usage for log summarization
Technologies
Linux, Android, ADB, Salesforce, Cisco, CompTIA, Net+, LPI
Responsibilities
Resolve high-level escalations through multi-channel communication; manage laboratory hardware setups to isolate bugs; partner with QA for regression testing; create and update technical documentation; manage customer interactions and support cases within Salesforce
Seniority
Mid-Senior, hands-on IC
