Contact Advisor
Core
Answering inbound calls and webchat enquiries from individuals interested in joining the British Army, providing recruitment process information, and maintaining candidate records.
Role type
Customer service advisor (recruitment)
Builds
Recruitment pipeline for the British Army (Regular Army and Reserves)
Domain
Defense / Military Recruitment
Deliverable
client delivery
Required skills
Customer service experience, phone and face-to-face communication, Microsoft Office proficiency, accurate data entry, active listening, empathy
Responsibilities
Answering inbound calls from potential recruits, responding to online webchat enquiries, updating and maintaining accurate records on internal systems, providing clear information about the recruitment process, escalating issues or queries when appropriate
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