LTSS Service Care Manager
Core
Develops, assesses, and coordinates holistic care management activities and personalized service plans for long-term care members to enable quality, cost-effective healthcare outcomes.
Role type
Field-based LTSS Service Care Manager
Builds
Personalized service care plans and care management activities for long-term care members
Domain
Long-term services and supports (LTSS), behavioral health, community-based care
Required skills
Assessment skills, care plan development, resource coordination, provider interaction, compliance documentation, community resource knowledge, time management, problem-solving
Preferred skills
Computer literacy, knowledge of HCBS waivers, knowledge of behavioral health, knowledge of community-based referrals
Responsibilities
Evaluate member needs and available resources to recommend care plans; Assist in developing ongoing long-term care plans and identify needed providers and community resources; Coordinate between members, families, and care provider teams; Provide resource support for needs like employment, housing, and independent living; Monitor care plans and member status to provide recommendations; Interact with healthcare providers to ensure member needs are met; Conduct home or site visits to assess member needs; Educate members and families on services, procedures, and benefits; Provide feedback to leadership on quality of care improvements.
Seniority
Mid-level, hands-on IC