Customer Support Manager - Clyde North Terrace Care Community
Core
Lead a team delivering customer support, sales, admissions, and administrative services to ensure full occupancy and operational efficiency of an aged care community.
Role type
Senior Customer Support Manager (Aged Care Operations)
Builds
Operational efficiency, resident occupancy, and team performance in a care community
Domain
Aged Care / Healthcare Services
Required skills
Team leadership, sales and admissions management, financial administration, rostering, recruitment, compliance auditing, stakeholder engagement
Preferred skills
Experience in aged care operations, knowledge of ACFI standards, proficiency in PeoplePoint and Basware systems
Technologies
PeoplePoint, Basware
Responsibilities
Lead and develop the Customer Support team; manage sales and admissions processes to maximize occupancy; oversee financial administration, invoicing, and billing; handle recruitment, training, and rostering; ensure compliance with safety and legislative requirements; drive continuous improvement in service delivery.
Seniority
Senior, hands-on IC with team leadership
