ServiceNow System Administrator
Core
ServiceNow platform expert administering and enhancing the environment to deliver automated, scalable IT service management solutions for students, faculty, staff, and researchers.
Role type
Senior IC ServiceNow System Administrator
Builds
ServiceNow-based applications, workflows, and IT service management solutions
Domain
Higher Education IT / IT Service Management
Required skills
ServiceNow administration, ServiceNow configuration, ServiceNow development, JavaScript, HTML, XML, ServiceNow scripting, ServiceNow orchestration, ServiceNow instance management, ServiceNow MID server monitoring, ServiceNow patching, ServiceNow upgrades, ServiceNow forms design, ServiceNow workflows design, ServiceNow notifications design, ServiceNow UI actions design, ServiceNow integrations design, ServiceNow Incident module, ServiceNow Problem module, ServiceNow Change module, ServiceNow Knowledge module, ServiceNow Request module, ServiceNow CMDB, ServiceNow Service Catalog, ServiceNow Service Portal, ServiceNow project management, ServiceNow portfolio management, ServiceNow reporting, ServiceNow dashboards, ServiceNow performance metrics
Preferred skills
ServiceNow certifications, Harvard IT Academy foundational courses
Technologies
ServiceNow, JavaScript, HTML, XML
Responsibilities
Participate in the ServiceNow software development lifecycle including design, development, testing, deployment, and support; Implement and support technical solutions to deliver business requirements; Administer the ServiceNow platform including patching, upgrades, instance management, and MID server monitoring; Configure and maintain core ServiceNow modules; Plan, design, build, test, and deploy configuration changes; Develop and maintain scripts, workflows, and automation; Build and evolve reports, dashboards, and performance metrics; Identify opportunities to improve services and automate processes; Establish and maintain configuration standards and coding best practices; Partner with internal technical staff and external developers on complex efforts; Act as a technical liaison to internal and external clients.
Seniority
Mid-level, hands-on IC
