Team Lead
Core
Lead a customer service team for AbbVie's US Specialty Eye Care division, handling escalations, monitoring queues, and managing daily open orders.
Role type
Senior Customer Service Team Lead
Builds
Customer service operations and order processing workflows for AbbVie aesthetics products
Domain
Healthcare / Aesthetics / Customer Operations
Deliverable
dashboards & analysis
Required skills
Team leadership, Customer service management, Data analysis, Salesforce administration, SAP usage, MS Office Suite
Preferred skills
Previous leadership experience, Bachelor's Degree
Responsibilities
Act as primary point of contact for team escalations, Monitor incoming returns and inquiries queues, Generate ad hoc reports and perform data analysis, Manage end-to-end processing of daily open orders, Maintain Salesforce Knowledge Articles, Perform quarterly consignment audits
Seniority
Senior, hands-on IC with team management