Customer Success Manager
Core
Partner with roofing contractors and business owners to deepen their adoption of the Roofr CRM platform, ensuring they utilize all available tools to run efficient operations.
Role type
Mid-level Customer Success Specialist (B2B SaaS)
Builds
A CRM platform connecting sales tools, payments, and material ordering for roofing businesses
Domain
Construction technology / Roofing industry
Required skills
B2B SaaS customer success experience, adoption data analysis, relationship building, cross-functional collaboration, proactive outreach, workflow optimization
Preferred skills
Tech-savviness, adaptability, high ownership mentality, ability to work with non-technical clients
Technologies
CRM platforms, adoption analytics tools
Responsibilities
Own customer relationships post-onboarding, close the gap between customer access and active usage, serve as the internal voice of customers to product teams, partner cross-functionally for smooth transitions, contribute to post-onboarding experience improvements
Seniority
Mid-level, hands-on IC
